FAQs

Can you tell me more about your experience with companies in our industry?

We've worked with large Fortune 500 companies to single operators in a diverse range of industries, including fitness professionals, real estate, dental professionals, financial professionals, and culinary establishments. We tailor our approach to each client's unique needs and industry context.

How do you approach understanding a new client's business and marketing needs?

We start with a thorough interview process where we listen to the client's needs, goals, and vision. We then coach their words back to them to ensure we fully understand their perspective. This client-centric approach allows us to create marketing strategies that truly align with our clients' objectives.

Can you provide examples of successful campaigns you've run for similar companies?

Absolutely, we have a portfolio of work that we'd be happy to share with you. In fact, over 70% of our clients since 2011 have come back to us for repeat business, which we believe speaks to the success of our campaigns.

Once you shoot a video, how long does it take before I can see something?

We are anti-typical in that our average project is returned to you in 10-14 days. It’s what some our clients rave about.

What is your process for creating and executing a marketing strategy?

Our process begins with a thorough pre-production phase, which includes client interviews and concept development. We devote intense energy in learning all we can about you and your company. This allows us to create a tailored strategy and execute it efficiently.

What do you feel is important in the client experience?

We’re only here to provide excellent work, but specifically one area we feel is very important in acting in our clients behalf is putting ourselves in shoes of their audience and then using our expertise to make recommendations and take actions with that knowledge. Sometimes that means not doing exactly what our clients want. In the end, they often are reminded of why they hired us, and therefore actually appreciate that we gave them the advice we did.

Can you tell me more about your team? Who would be working on our account?

Our team is composed of skilled professionals who are experts in video production, branding, design, and social media management. We are boutique, personal, and hands on. We assign a dedicated team member to each account to ensure consistency and quality.

How do you handle feedback and revisions?

Because of our process, we tend to not have many revisions. However, when we do, our revision process is very smooth (as it should be). We send a link for review and then clients can put their comments right within the video. We welcome feedback at all stages of the project, as we’re obsessed with improvement.

What makes your agency stand out from your competitors?

We are not just an agency; we are an advocate for our clients. We act in our clients' best interests, offering innovative solutions like our CAAS plans. We are also uniquely positioned to serve startups, with a creative approach to funding projects.

Can you explain your pricing structure?

We offer a variety of pricing options to suit different needs and budgets, including our unique CAAS (Creative As A Service) plans. These subscription-based plans allow clients to access our services on a regular basis, similar to a music or streaming subscription.

What do you need from us to make our partnership successful?

We believe in a collaborative partnership with our clients. To make our partnership successful, we need open communication, timely feedback, and a clear understanding of your goals and vision.